Maintenance+and+Support

a. Technology Oversight Committee This committee will consist of 1-2 district technology personnel, the adminstrator over technology within the school and a few of the teachers who will be taking part in the initial start of the program. These people must be those that are most familiar with the net books, the operating system, some softaware and online tools to be used.

b. Maintenance services & establishing maintenance plans The district's technology personnel will maintain the systems, the network and the servers. They will be responsible for deleting outdated programs, software and files as well as old accounts from users no longer associated with the school district. Some of the minor trouble shooting issues can be handled in-house by some of the more experienced staff members. Automatic alerts will be set up to communicate with the entire district staff on a regular basis asking them to delete old e-mails and documents from their systems that are no longer used so the technology staff can efficiently determine what’s being used and what’s not. District staff members will be reminded that it is inappropriate to store music. Error messages will show each time a user attempts to store pictures or videos form sites that have not been previously approved. Regularly scanning the system for possible threats such as viruses will help reduce the vulnerability of the system to attacks. System updates will occur intermittently when student net books are connected to the network.

c. Inventory control issues, such as maintenance and replacement cycle Replacement and maintenance of defective hardware will be handled by the vendor as stated in the warranties that were purchased. When hardware becomes outdated it will be on the school to decide how to refurbish or recycle the equipment for use elsewhere. If the program is successful and allowed continue beyond year one, then funding will incorporate monies for purchasing extended warranties and service plans that will cover more years. d. Maintaining and upgrading software and hardware The districts technology staff will be responsible for maintaining and installing newly purchased software and updates.The district already has antivirus and monitoring software in place and the same will be installed on each net book. The district may set up agreements with the vendors as to how long they will agree to be responsible for allowing acces to the most frequent updates available. As for the hardware, updates will be available based on the terms stated in the leasing/purchasing agreement.

e. Document for resolving technology issues Most technology issues will be handled by submitting the work order into the district's "track-it" system. If it is a software issue the tech staff will fix the problem or install the software remotely when the net book is connected to the network. At times a student may be asked to dock his or her net book in the net book cart for a period of time during the day to allow for the issue to be resolved.If that happens to be the case the student will be allowed to access the network during the day by using a desktopin one of the labs.

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